Frequently Asked Questions
Everything you need to know about your Lucchese experience.
How do I determine my correct size for Lucchese boots?
We recommend ordering your standard dress shoe size. Our boots are handcrafted to traditional US sizing standards; however, if you are between sizes, we suggest sizing up by a half-size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unaltered items in their original packaging. Please ensure the soles are not marked, as damaged items cannot be accepted for a refund.
How long does shipping take for domestic orders?
Standard ground shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for those who need their items sooner.
Do you offer a warranty on your leather goods?
Yes, Lucchese products are covered by a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.
Can my Lucchese boots be resoled?
Absolutely. Our boots are constructed using traditional methods that allow them to be resoled and refurbished by a professional cobbler, extending the life of your investment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.